Our client, one of the fastest -growing hotel groups in Kenya has come up with a 5-star hotel in Garissa. The hotel now has excellent career opportunities available. To strengthen its management team, they would wish to fill the following positions urgently:-
General Manager
Job Ref. G-GM-001
Position scope
Responsible for managing the safety and security of the Hotel property, guests and staff during the night; delivering outstanding customer service; maintaining consistent standards of service and ensuring guest satisfaction while creating a work environment that supports organizational values; and contributing to the profitability of the Hotel through the operation of effective cost controls and stock monitoring.
Key Responsibilities
General Manager
Job Ref. G-GM-001
Position scope
Responsible for managing the safety and security of the Hotel property, guests and staff during the night; delivering outstanding customer service; maintaining consistent standards of service and ensuring guest satisfaction while creating a work environment that supports organizational values; and contributing to the profitability of the Hotel through the operation of effective cost controls and stock monitoring.
Key Responsibilities
- Manage the day to day hotel operations, ensuring delivery of exceptional guest service from each department;
- Proactively plan to ensure each departments preparedness based on an awareness of business in the Hotel;
- Ensure prompt resolution of customer complaints;
- Ensure all costs are controlled without compromising standards and service delivery.
- Ensure awareness and compliance with all Health & Safety work practices;
- Ensure support of the hotels core values (Patrons, People, Product and Profit) at all times;
- Plan and organize accommodation, catering and other hotel services;
- Manage budgets and financial plans and control expenditure; and
- Provide overall leadership, guidance and direction to the hotel management team.
Qualifications, Skills and experience
- A first degree from a recognized university;
- A diploma in Hotel management;
- A minimum of 5 years experience in a similar position;
- Must be courteous and focused on providing a consistently high standard of customer service;
- Must be standards driven and detail-orientated with the ability to organize and plan ahead;
- Must have the ability to lead, multi-task, and make sound decisions in fast-paced environment; and
- Must possess excellent communication and interpersonal skills.
Head Chef/Executive Chef
Job Ref. G-HC-002
Position scope
Responsible for managing all aspects of the kitchen, including coordinating the activities and training for all chefs, cooks, and kitchen personnel to ensure a safe, efficient and profitable service; Maximize the profitability of the Kitchen operation through effective cost controls; Maintain consistent standards of service, ensuring customer satisfaction while creating a work environment that supports the organizational values.
Key Responsibilities
Job Ref. G-HC-002
Position scope
Responsible for managing all aspects of the kitchen, including coordinating the activities and training for all chefs, cooks, and kitchen personnel to ensure a safe, efficient and profitable service; Maximize the profitability of the Kitchen operation through effective cost controls; Maintain consistent standards of service, ensuring customer satisfaction while creating a work environment that supports the organizational values.
Key Responsibilities
- Manage, supervise, and participate in the preparation of food for all food & beverage outlets;
- Ensure that all food is produced in a timely and efficient manner and meets the highest standards of taste, quality and presentation;
- Assist with developing new menus based on food trends, regional tastes and client request;
- Track food costs and assist in the development of departmental budgets;
- Ensure implementation of effective cost controls without compromising standards of service;
- Ensure adequate resource planning and effective recruitment of kitchen team members;
- Set and review departmental objectives and provide performance feedback through appraisal process and job chats;
- Ensure awareness and compliance with all Health & Safety work practices; and
- Ensure support of the organizational core values (Patrons, People, Product and Profit) at all times.
Qualifications, Skills and experience
- A diploma in catering/Food and beverage from a recognized institution;
- Minimum of 5 years previous experience in a similar role and demonstrated business / industry awareness;
- Must have previous experience developing budgets and forecasts and managing food costs;
- Must be courteous and focused on providing a consistently high standard of customer service;
- Must be standards driven and detail-orientated with the ability to organize and plan ahead;
- Must have the ability to lead, multi-task, and make sound decisions in fast-paced environment
DN.A/790
P.O Box 49010-00100,
Nairobi
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