Our client is looking to fill the position of an ICT and Projects Manager
Reporting to: Head of Service Delivery and ICT
Position Summary:
This position is responsible for managing all organization technologies, related projects and providing technology support and training.
Primary duties include: analyzing systems and processes; maintaining workstations and networks; and designing, developing and maintaining Web-based applications.
Essential Functions and Responsibilities:
Reporting to: Head of Service Delivery and ICT
Position Summary:
This position is responsible for managing all organization technologies, related projects and providing technology support and training.
Primary duties include: analyzing systems and processes; maintaining workstations and networks; and designing, developing and maintaining Web-based applications.
Essential Functions and Responsibilities:
- Maintains a thorough knowledge of the organization and adheres to all organizational standards.
- Keeps immediate supervisor well-informed of activities and recommends corrective actions.
- Manages and maintains Microsoft Windows applications and systems including but not limited to Windows XP, Windows Vista, Windows Server 2003/7 and Microsoft Exchange and implements, administrates and maintains databases.
- Manages the acquisition, installation and maintenance of the organization’s local area network hardware/software.
- Manages network operations to include: troubleshooting connectivity problems; installing & maintaining routers; adding/terminating users; assigning rights and access; resetting passwords; establishing e-mail addresses; assessing and reporting operational status; performing backups and restores; etc.
- Conducts technology orientation and exit briefing for all staff; prepares technology and systems for new and exiting staff.
- Ensures technology documents/certificates such as product registrations, SSL certificates, maintenance agreements, service contracts, etc. related to technology operations and/or technology services are evaluated, updated and processed.
- As needed and appropriate but no less than annually, provides written technology policy guidance to managers, supervisors, staff and consumers/participants.
- Designs, develops and maintains web-based applications including websites and intranets. Continuously improves the organization's Web site and Intranet; adds new functionality and improves user ability to maintain without technical support.
- Provides technical supervision of technology interns; supervises other staff as directed; annually updates technology job descriptions; completes technology staff evaluations.
- Performs routine preventive maintenance on hardware and software.
- Analyzes technology requirements and develops functional specifications. Conducts comparative analysis and competitive bidding when necessary.
- Assists staff in understanding and using technology; conducts regular staff technology presentations and trainings.
- Presents and implements technological alternatives to streamline functions and improve productivity.
- Develops and maintains technology policies, standards and procedures manual; develops and maintains related technology checklists.
- Ensures compliance with all software licensing agreements. Manages and safeguards software media and associated licenses. Tracks software versions. Maintains centralized software use log.
- Develops annual technology goals and detailed plans for goal accomplishment.
- Utilizes the Requirements Log System to identify and timely complete technology requirements.
- Responsible for the discovery, mitigation and documentation of information technology risks.
- Responsible for the completion of monthly risk management reports.
- Ensures for the availability, continuity and security of data and information pertaining to the organization.
- Prepares, maintains and tests a technology disaster recovery plan.
- Manages both internal and external technology projects.
- Develops and maintains an excellent working relationship with other organizations, ensuring the organization is well received and presented professionally and positively.
- Respects confidentiality in discussing clients, staff,and organizational matters; also maintains confidentiality of organization, project, fiscal and personnel related information.
General Competencies Required:
Intellectual:
Intellectual:
- demonstrates attention to detail
- identifies and resolves problems in a timely manner
- gathers and analyzes information skillfully
- develops alternative solutions
- uses reason, even when dealing with emotional topics
- assesses own strengths and weaknesses
- displays critical/creative thinking
- possess necessary expertise to accomplish all tasks
- seeks self improvement
- learns new skills to improve job performance
Organization:
- conserves organizational resources
- shows respect and sensitivity for cultural differences
- promotes a harassment-free environment
- treats people with respect
- strives for personal and organizational excellence
- inspires the trust of others
- works ethically and with integrity
- follows policies and procedures
- completes tasks correctly and on time
- supports organization's goals, values, and policies
Interpersonal:
- strives for continuous improvement and solicits customer feedback to improve service
- timely response to requests for information, service, and assistance
- maintains confidentiality
- demonstrates a positive and productive attitude
- displays self-control and keeps emotions under control, even under pressure
- remains open to others' ideas and tries new things
- speaks clearly; listens and gets clarification
- exhibits objectivity and openness to others' views
- able to read and interpret written information
- writes clearly, accurately, and concisely
Self Management:
- completes tasks on time or notifies appropriate person with an alternate plan
- observes safety and security procedures; reports unsafe conditions
- displays willingness to make decisions
- measures self against standard of excellence
- follows instructions and responds to management directions
- uses equipment and materials according to policy
- takes responsibility for own actions
- prioritizes and plans work activities
- manages competing demands; uses time effectively
- is consistently at work and on time
Leadership:
- looks for ways to improve and promote quality;
- makes recommendations for improvements, and demonstrates accuracy and thoroughness
- able to deal with frequent changes, delays, or unexpected events and accepts responsibility;
- follows or exceeds organizational standards
- positive role model; exhibits confidence in self and others,teaches, coaches, inspires, mentors, empowers others and exhibits sound and accurate judgment and logical reasoning
- uses resources effectively and efficiently, anticipates and plans accordingly and works to improve team and organizational climate
Qualifications:
Professional Qualifications
Professional Qualifications
- At least a professional qualification in project management, IT security, systems development a MUST.
- Must be a member of any international recognized IT body.
Education and/or Experience:
- Bachelor's degree from a recognized college or university in IT, Computer Science, Business Information System or related qualification. A Master’s degree in will be an added advantage.
- Minimum 4 years working experience in a similar project in a financial services industry with insurance being an added advantage.
Only shortlisted candidates will be contacted.
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