Corps Smarts Training Manager Job in Kenya

About Company:

Corps Smarts Hr & management Consultants (“Corporate Smarts & Insights Africa Limited “) is one of the nation’s leading consulting firms for business strategy, operations, technology and human resources planning, Personal Development, & Team building. We bring together a strong combination of experience, scale and capabilities to help clients address their most complex business problems.

With a job in Management Consulting at Corps Smarts, you’ll work as a part of our consulting team focusing on regional and global engagements and will interact closely with senior client management. Job focus areas within Management Consulting include Business Analyst, Software Developer Analyst, Business Consultant, Budget Consultant, and Business Process Reengineering Consultant. Corps Smarts provides audit, tax, consulting, and financial advisory services to public and private clients spanning multiple industries. With a globally connected network of member firms, Corps Smarts brings world-class capabilities and deep local expertise to help clients succeed wherever we operate.

The Company is seeking to recruit results-oriented and an exceptional Training Manager to be part of our dynamic team committed to growing the New Company BRAND Name further in terms of volume and profitability.

To qualify for our Training Manager position, you should possess the following:

·         Undergraduate degree

·         Strong academic performance

·         Superior analytical and problem-solving skills

·         Effective interpersonal and communication skills

·         Demonstrated leadership and team-building abilities

·         Creativity, self-confidence, and flexibility

·         Willingness to travel (required)

·         Professional Trainers Association Of Kenya (Ptak) is MUST

·         Membership Of Institute Of Human Resource  Management is ADDED advantage

Main Accountabilities

·         To create and manage a training plan for the nominated CSIAL/Talent Academy/Communication and Culture that is agreed with the CSIAL and Head – Training Learning and Development so that customers requirements and business needs are met

·         To build and maintain and understanding of the specific training needs in order to deliver best in class service to our customers

·         To develop a robust process for Compliance Training for the CSIAL area that ensures regulatory standards are achieved, accurate training records with results are maintained and is future focused to adapt to changing legislation

·         To build a professional and motivated Training Team that can deliver against the training strategy and plan, sharing best practice with own team and the broader training team developing leading edge knowledge and behavior in others

·         To provide coaching and performance development to direct reports to develop capability, facilitate their development and build motivation and morale of the team

·         Develop training strategies and plans to identify and leverage new productive gains, improve call quality, improve performance, improve customer satisfaction results and improve EOS

·         Work with other Training Managers, Head – TL&D, Operations Managers, Leadership Team and cross functional areas to extend/enhance the existing Training portfolio to ensure enriched induction and improved agent up-skilling to exceed business requirements

·         Work with the Head – TL&D and wider training team to develop appropriate Learning and Development portfolios

·         Take ownership of the development and implementation of key business projects/initiatives as required

If you possess the above qualifications please write in confidence enclosing a detailed CV, Certified Copies of academic transcripts and professional certificates, a day- time telephone contact, Current & Expected consolidated salary, names and contacts of three referees so as to reach the undersigned not later than 28th October 2010.

Note: All applications must be in both SOFT and Hard copies.

Group Operations Director
Corporate Smarts & Insight Africa Limited
P.O Box 17512-00200
General Post Office
Nakuru, Kenya
E-mail: hr@corps-smarts.com

We value the diversity of individuals, ideas, perspectives, insights and values, and what they bring to the workplace. Applications from all qualified candidates are most welcome.

Visit www.corps-smarts.com to learn more about our culture, benefits, and opportunities

If you have not heard from us within 3 weeks after the closing date, you can assume that your application was not successful.

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