Job Title: Training Specialist
Business Unit: CFC Life Assurance Limited
Department: Sales and Distribution
Key Objective of the Job
To independently implements blended training solutions to address multi-discipline training needs & facilitates transfer of learning into the respective business units within Sales and Distribution Department.
Job Summary - List the Key Tasks in the Job
Business Unit: CFC Life Assurance Limited
Department: Sales and Distribution
Key Objective of the Job
To independently implements blended training solutions to address multi-discipline training needs & facilitates transfer of learning into the respective business units within Sales and Distribution Department.
Job Summary - List the Key Tasks in the Job
- Independently starts performing the role of a training specialist in that broad spectrums of issues are considered when analysing training needs &/or skill development solutions within the Sales and Distribution.
- Implement best approach to training delivery methods to enhance the effectiveness of the intervention.
- Facilitates potentially complex & sensitive workshops/programmes at all levels within the Sales and Distribution Department.
- Implement multi-system assessment tools in accordance with Skills Development policies.
- Provides specialist training advice to a broad & varied customer base, whilst integrating general best practice, business realities, external industry trends and research, through effective facilitation and learning
- Maintains and builds win-win partnerships with customer base to better provide feedback to T&D solutions to business challenges.
- Develops client partnerships across the group to ensure more improved team value add to the customer.
- Coaching of other team members to ensure efficiency of team outputs.
- Implement integrated BU projects across broad spectrums of Sales and Distribution in order to meet and exceed production targets, persistency and Manpower targets in assigned agencies
Academic and professional qualification
- University Degree in Business or Social Related Studies
- Insurance Certification
- Computer Skills
- Trainers of Trainers certification
Experience and Knowledge
- 3-4 years experience in a T&D environment
- Broader knowledge of Training programmes offered in Department, BU or Group.
- Outcomes Based Education/ Assessor & Moderator Training.
- Group Dynamics & facilitation techniques.
- Individual & Group Psychology
- Insurance Product / system /sales / legislation understanding.
Skills (Personal and Interpersonal)
- Ability to manage own stress
- Ability to travel out of the station
What decisions are expected without the need for senior approval?
- Delivery of multi- discipline, complex & higher level learning solutions/ interventions
- Incorporating a more participative & facilitative approach to training delivery process,
- Adjusting own training style to suit learner needs.
- Management of own time constraints, performance accountabilities and individual development.
- Coordination of training schedule and other departmental work processes and procedures.
- Customer query resolution and decisions on how best to meet customer needs.
- Efficiency and productivity in department.
What decisions require approval?
- Fundamental & significant changes to training solutions.
- Cancellation of scheduled training programmes.
- System changes affecting underlying building blocks.
- Discounts & price negotiations outside of normal quoted prices.
- Learning transfer objectives approved by trainer & manager.
The Human Resources Department
P.O. Box 30364 -00100. Nairobi
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