We are pleased to announce the following vacancy in the Commercial Division.
In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:
Retail Centre Supervisor
Ref: RC – RCS– SEPT 10
Reporting to the Retail Centre Manager, the job holder’s key responsibilities will be to:
In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:
Retail Centre Supervisor
Ref: RC – RCS– SEPT 10
Reporting to the Retail Centre Manager, the job holder’s key responsibilities will be to:
- Supervise the provision of high quality retail & customer service in the assigned retail center by monitoring the floor operations;
- Monitor the queue flow and coordinate service to ensure quick and quality service delivery;
- Attend to operational customer issues that arise on the floor of the shop;
- Supervise all the Cashiering services at the shop while ensuring that the cashiers reconcile all their transactions daily.
- Supervise the day to day stock management for the Retail Centre by ensuring sufficient stocks are available in the Retail Centre.
- Coaching of staff in the retail centre to ensure improvement in service delivery
The ideal candidate should possess the following:
- Degree in a Business discipline/ Social Sciences from a recognized university;
- 3 years working experience selling in a retail environment of which 1 year has to be in retail store management
- Excellent working knowledge of Ms Office suite;
- Ability to counsel/coach staff and analyze customers’ behavior on the floor and take necessary actions to avoid loss or damage;
- Ability to review customer trends to prioritize on how the service will be best delivered to them based on demand and resources available;
- Ability to get the best out of staff through various motivational activities;
- Ability to establish & maintain a positive public image with customers;
- Good customer service skills with excellent communication and interpersonal skills.
The Senior Manager - Talent Acquisition,
Safaricom Limited.
Via email to: hr@safaricom.co.ke
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