Resolution Health E A Ltd is a young, energetic and fast growing regional Medical Insurance Provider with branches in Kisumu, Mombasa and Tanzania. RHEAL has 150 staff members and a client base of over 60,000 members including over 250 corporate members.
We are looking for a highly efficient and effective professional to take up the position of IT Support Supervisor.
The jobholder supervises and undertakes technical activities in the Systems & Networks section to ensure optimal running of company IT services. He/she supports activities of disaster recovery, business applications and cost reduction.
Need to do/responsibilities
We are looking for a highly efficient and effective professional to take up the position of IT Support Supervisor.
The jobholder supervises and undertakes technical activities in the Systems & Networks section to ensure optimal running of company IT services. He/she supports activities of disaster recovery, business applications and cost reduction.
Need to do/responsibilities
- Supervision of the support section team to ensure high level of service delivery.
- To document, implement, review and administer Helpdesk & Support procedures. Maintain accurate and up-to-date documentation on company systems and networks and helpdesks.
- Administration and maintenance, including performance tuning, of company email servers: DNS, DHCP, wins servers and other domain and addressing services, controlling access to distribution lists.
- Administration and review and continuous improvement of storage and retrieval plans for IT records.
- Coordination of installations to ensure quality and value for money implementation of all company connections.
- Streamlining of support and subscription contracts; monitoring vendor performance to ensure promised quality and service levels are delivered.
- Backup & Recovery management.
- Monitoring LAN & WAN network devices to pre-empt failures, optimize performance and prevent or clear bottlenecks; the job holder is responsible for facilitating implementation, operation and review of a network management system to automate this function, including uptime of identified critical services on servers.
- Management of costs of the support section to ensure minimal waste.
- Administration of company firewalls to ensure that business needs are met while maximizing performance and security.
- Administration of security systems in liaison with the physical security services providers; enforcement of the physical security and access policy.
- Antivirus and Antispyware management.
- Scheduling, along approved guidelines, downtime for company servers and systems for maintenance; ensuring systems are properly updated and protected from known vulnerabilities; Facilitating implementation, operation and review of a management system to automate monitoring and reporting of servers to manage uptime of identified critical services on them.
Education and experience
- Bachelor’s degree in an IT related field.
- At least 3 years experience in a busy IT environment.
- Certification in MCSE, MCITP or CISA.
- CCNA certification a requirement.
Required knowledge:
- Excellent people, supervision and problem solving skills.
- Report writing skills and good business English.
- Knowledge of:
- IT Infrastructure Library
- Backup Exec backup and recovery practices
- VMWare
- Exchange Server
- Call logging systems
- Microsoft ISA Server
- Exchange Server
- Cisco WANs, VoIP, WAN optimization
- Symantec AV Enterprise
- Simple filing and bookkeeping.
To apply for this position,
- Register your interested by filling your details on this page:https://spreadsheets.google.com/viewform?formkey=dER0clJNNkhRTkZ4UDBDaTZUeklmOVE6MA#gid=0
- Then email your CV and scanned testimonials to hr@resolution.co.ke with the words “IT Support Supervisor Application” in the subject.
- Ensure that you quote the position on your email. Only shortlisted candidates will be contacted.
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