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KCB Head of Banking Systems Operations

Job Ref: I.T. 04/2010

Reporting to the Divisional Director IT, The position is Responsible for managing the core banking (T24) software performance and operations in line with business needs and expectations.

Key Responsibilities

The major responsibilities of this position will be:
  • Responsible for defining strategy and plan T24 infrastructure requirements
  • Developing technical support of T24 documentation for operations, management and support staff.
  • Prioritizing and planning control activities within T24
  • Monitoring and reporting end-to-end service level performance of T24
  • Ensuring for 24*7 availability of T24 and conducting contingency planning for potential T24 IT resources unavailability

  • Coordinating and developing contracts that protect the organization’s interests with T24 Vendors
  • Responsible for monitoring vendor service delivery and reviewing SLAs, underpinning contracts(SLA) with the business in relation to T24
  • Establishing a planning process for the review of performance and capacity of T24 IT resources
  • Conducting business impact analysis and risk assessment related to T24
  • Identifying and monitoring performance improvement actions on T24 system and the staff
  • Monitoring and controlling IT internal control activities in coordination with Internal and External Audit
  • Monitoring the process to obtain assurance over controls operated by third parties e.g. T24 Vendors
  • Conducting T24 BCP tests and Identifying and categorizing IT resources based on recovery objectives
  • Planning and managing all T24 related environments (test, dev, pre prod and prod) and T24 user access management.
  • Responsible for the coordination with the Temenos helpdesk.
  • Managing the Oracle database administrators that administer the Oracle systems of the bank including T24
  • Managing the Unix systems administrators that administer the T24 and supporting systems
  • Managing routines associated with a 24 hour operation for internet banking and all new channels that emerge
The Person
  • A Bachelors of Science in Computing or related degree from a recognised University
  • Must possess at least one of professional IT. Certification in T24 will be an added advantage
  • A minimum of 5 years experience in Banking Systems management, 3 of which must be in Senior Management.
  • Working experience / awareness in technologies such as Java/ Oracle/ e-business applications is desirable. In addition, the candidate should have a strong process orientation especially in the Systems Development Life Cycle (SDLC)
  • Understanding of a UNIX operating system and multi-tier application architecture. Knowledge around HP –UX 11i Vx is most preferable
The above position is a demanding role which the bank will provide a competitive package for the successful candidates.

If you believe you can clearly demonstrate your abilities to meet the criteria given above, please submit your application with a detailed CV, stating your current position, remuneration level, e-mail and telephone contacts quoting the respective job title or job ref in the subject field to

To be considered your application must be received by 24th September 2010.

Only short listed candidates will be contacted.
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