1. Job Identification
Job Title: Head of Technical
Department:Technical
Reports to:Executive Director
Department:Technical
Reports to:Executive Director
2. Job Purpose
- Responsible for ensuring the highest level of productivity throughout the Technical Department. To be a role model and leader – able to solve problems, make informed decisions and manage personnel wisely in order to achieve maximum results and Project completed on time.
- Planning and execution of technical projects covering IP PABXs, Structured cabling, Security solutions, Networking and Fibre optics.
- Offering technical consultancy to the enterprise department in relation to projects being prospected for.
- Quality assurance management.
3. Job Dimensions
- Management of the escalated technical issues.
- Planning the implementation of technical projects – this entails preparation of implementation schedules and resource allocation and coordination of project teams
- Supervision of projects to ensure compliance with implementation schedule.
- Conducting IMR surveys with the aim of generation of BQs or preparation of proposals for prospective clients.
- Quality assurance management through site visits and installation monitoring to ensure compliance with standards.
- Carrying out technical installations.
4. Key Result Areas
A) Technical Management
- Ensuring that all escalated technical issues are well managed through coupling of resources or even further escalation.
- Customer Care – Ensuring all reported incidents and requests are attended to within Technical SLA stipulations
- Documentation: Ensure that all the Technical staff CSRs and timesheets are documented accordingly.
- Ensure that Finance department is duly informed of the charges to be invoiced to clients based on the CSR reports.
B) Project Design, Planning and Implementation
- Project Design: Ensure that projects are viably designed and all required materials are captured in the relevant BQs.
- Project Implementations: Ensure that projects implementations are carried out as planned
- Liaising with Enterprise department on technical presales issues as per the Technical SLA.
5. Key Decisions
- Technical Resource allocations
- Technical Labour costing in projects
6. Key Performance Indicators (KPIs)
- Technical escalations judiciously resolved.
- Customer care – Response to user support related issue as per Technical SLA.
- Projects are properly planned and resources appropriately allocated.
- Enterprise Department is duly supported as per the Technical SLA.
- Installations are managed to ensure quality workmanship and adherence to appropriate standards.•
7. Key Relationships
- Internal – Enterprise Department
- External – Clients
8. Qualifications, Knowledge and Experience
Academic qualification/s
- Bachelor’s Degree in Electrical and Electronics Engineering,
Relevant professional qualification
- CCNA, CCNP, PMP (Project Management Professional), Diploma in Project Management
Skills
- SME solutions design
- Knowledge of installation and configuration routers switches, routers and firewalls
- Designing and installation of LAN, WLAN and WAN solutions
- Designing and Implementation of VOIP solutions.
- Designing and installation of telecommunication systems including structured cabling, Telecommunication equipment
- Programming, installing and Maintaining PABXs (Alcatel, Panasonic, Siemens, Cisco,
- Network audits : Power measurements, Voltage Standing Wave Ratios, Antenna
- Fibre optics expertise
- Design and installation of Security solutions (CCTV, Access Control, Alarms, etc. )
- Installation of UPS and Switch gears
Relevant experience
- 3 years experience in corporate client Network infrastructure and Equipment installation and support. 2 years experience in project management.
Specialised software
- Microsoft Project, Microsoft Visio, AUTOCAD
9. Competencies & Personal Attributes
- Negotiation and interpersonal skills
- Presentation/training skills
- Report writing and analysis skills
- Proposal writing skills
- Leadership and Motivational skills
- Project Management skills
- Service Desk and Service Level Agreements Management.
- Customer Service skills and competences
If you meet the above qualifications kindly forward your application letter and CV jobsfmc@yahoo.com and a copy to frankmconsult@yahoo.com
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