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XRX Technologies Limited Customer Service Engineer (internship program)

Position: Customer Service Engineer (internship program)
Department: Technical Department
Reports To: Technical Manager
Nature and Scope of the Position
  • Technically minded and customer-focused individuals to join our dedicated service team in Nairobi and Environs.
The successful incumbent will be required to:
  • Work with Field service Engineers to repair and maintain machines in various sites around Nairobi and environs.

  • Carry out work activities including hardware / Operating System Software maintenance and installation as prescribed in the service manuals and by the Team Leader or Technical Specialist in the most efficient manner.
  • Maintain levels of performance consistent with Key Performance Indicators
  • Maintain tools, laptop, and service manuals.
  • Carry out calibrations on MFP to maintain optimum high print quality
  • Carry out preventative maintenance as directed by the Helpdesk administrator
  • Establish and maintain high customer relations to ensure customer satisfaction.
  • Provide accurate call report at the end of each service call.
The successful incumbent will possess:
  • A Strong understanding of digital technology, PC literacy and networking fundamentals.
  • Good interpersonal, communication and presentation skills.
  • Ability to work within a team environment with minimal supervision;
  • Initiative and problem solving skills.
  • Proven commitment to customer satisfaction.
  • It would be advantageous for candidates to possess knowledge of Color & Mono MFDs and light production range of products, however training will be provided to the successful incumbent.
  • Ensuring proper utilization and maintenance of equipments, assets and facilities
Essential: Studying  Electrical Engineering, IT or HND from reputable polytechnics and universities.
Desired: Various professional certifications
  • Fresh from university or college
Work related skills
  • Good organizational skills
  • Aggressive and Result Oriented
  • Highly motivated
  • Good problem solving skills
  • Good leadership qualities and people oriented skills
Personal attributes
  • Ability to work under pressure
  • Trustworthy
  • Team player
  • Strong interpersonal skills
  • Strong customer relation skills
Complexity and difficulty of the work
  • A demanding job that requires high level of accuracy and integrity
Successful performance standards
  • Ensuring smooth running of the office
  • Needs to plan ahead thus be pro – active
  • High level of accuracy
  • High level of confidentiality
This job description is meant to be only a representative summary of the duties and responsibilities performed by the jobholder.
The jobholder may be requested to perform job-related tasks other than those stated in this description.
The jobholder is expected to perform in a manner consistent with the values and philosophy of   “XRX Technologies”
The cv’s should be sent to and the closing date is 8th September 2010.

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