We are pleased to announce the following vacancy in the IT Business Services Department within the Information Technology Division.
In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:
IT Business Services Quality Analyst
Ref: IT_ITBSQA_AUGUST 2010
Reporting to the Principal IT Business Services Quality Analyst; the job holder will provide quality control and analysis on the applications support processes as well as the application performance measurements and that ensure that there is centralized performance objective measurements, analysis and optimization for all business applications and associated products.
Key Responsibilities
In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:
IT Business Services Quality Analyst
Ref: IT_ITBSQA_AUGUST 2010
Reporting to the Principal IT Business Services Quality Analyst; the job holder will provide quality control and analysis on the applications support processes as well as the application performance measurements and that ensure that there is centralized performance objective measurements, analysis and optimization for all business applications and associated products.
Key Responsibilities
- Establish Service Quality Metrics / indicators for service availability management with Monitoring and Measurements on service performance indicators and Reporting;
- Maintaining all ISO documents and ensure they are followed;
- Maintain a profile of software inventory and support contracts to assist in application and vendor portfolio management;
- Analyze applications back up policy procedures and disaster recovery plans;
- End user portfolio analyses based on incidents reported at IT helpdesk skill gap analysis;
- Spearhead IT knowledge base management and FAQ’s;
- Ensure proper software quality assurance test plans are developed and followed.
- Project contributions.
- Cost Containment initiatives for OPEX and CAPEX.
- Service improvement Initiatives with completion & sign off by relevant business units.
- Ensure CDI Planning and implementation for effective Customer Delight Index
Minimum requirements
- Bachelor of Science in Computer Science or related field;
- 2 years experience in a networked and dynamic environment;
- ITIL Certification a MUST;
- Software Testing and Quality Standards training preferred;
- Knowledge of integrated systems and enterprise systems such as ERP, CRM;
- Programming skills in any 4GL or a functional programming language e.g. SQL;
- UNIX/Microsoft certifications are an added advantage;
- Attention to details and ability to analyze and interpret data;
- Negotiations and problem solving skills;
The deadline for application is Wednesday 1st August 2010.
The Senior Manager – Talent Acquisition
Safaricom Ltd
Nairobi
Via E-mail to: hr@safaricom.co.ke
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