Jubilee Insurance Company of Kenya Jobs

1.     Underwriter
2.     Check Off Coordinator
3.     Group Life Servicing Officer
4.     Claims Assessor – Benefit Processing
5.     Systems Support Officer
We are a leading composite Insurance Company in the East African Region offering a wide range of insurance products and services to individuals, and corporate clientele.
In line with our growth strategy, we wish to invite applications for the following vacant positions:
1. Underwriter
Overall Responsibility
Reporting to the Team Leader, New Business Underwriting, and the Underwriter will be responsible for assessment of insurance proposals to determine acceptance terms.
Key Responsibilities:

  • Ensure the company receives the correct premium for the risks undertaken
  • Ensure equity by charging the correct premium for each risk taken
  • Liaison with client and customers to ensure all underwriting requirements are provided in time
  • Create supportive working relationship and enforce SLAs with doctors and clinics for medical examinations
  • Communication of acceptance terms to the clients and or intermediaries
  • Provide support to the premium collection team
  • Provide support and input for product development and risk pricing
Minimum Requirements
  • Degree in business / biological science related discipline
  • Professional qualification in insurance (ACII, FLMI, AIIK)
  • 3 years experience in a life office
2. Check Off Coordinator
Overall Responsibility
Reporting to the Team Leader Premium Administration, the check off coordinator will be responsible for establishing new relationships with premium check off centres (employers) and banks, and ensuring timely collection and posting of the premiums received..
Key Responsibilities:
  • Create working relationships with our various pay centers to ensure that premiums are collected efficiently and at minimum costs to the company and customer
  • Lodge and follow up on all Salary Stop Orders / Salary Deduction Authority within the set timelines to ensure that the instructions have been effected
  • Ensure that premium collection and posting are done efficiently and within the agreed deadlines
  • Create an electronic platform for check off business
  • Ensure all payments due from the active check off centres are received on time and schedules collected
  • Implement a system to efficiently and effectively follow up upcountry administrators to ensure check off points are serviced accordingly
  • Ensure that the premium collection avenues are secure from fraud and ensure no loses are incurred
Minimum Requirements
  • Degree in business related field.
  • Qualification or progress towards achieving an accounting professional qualification
  • 2-5 years experience in a similar role
  • Strong interpersonal skills
3. Group Life Servicing Officer 
Overall Responsibility
Reporting to the Team Leader Group Life Servicing, the Group Life Servicing Officer will be responsible for servicing of corporate group life clientele with the main aim of retention of existing business and growth of new business.
Key Responsibilities:
  • Retention of assigned schemes and achievement of 100% premium collection
  • Enhanced customer loyalty
  • Lead the way in service quality and create enhanced customer experience by “getting it right the first time” at all times
  • Adherence to turn around times for all the group life servicing process flows
  • Proactive approach in responding to customer queries
  • Proper record keeping
  • Carry out quarterly visits to our brokers and direct clients
  • Assist in regular review of group life process flows and turnaround times
Minimum Requirements
  • Degree in business related field, professional qualification or progress in insurance (ACII, FLMI, AIIK) with a minimum 3 years experience in group life.
  • Excellent knowledge of computer packages – Ms Excel, Ms word
  • Excellent communication skills
4. Claims Assessor – Benefit Processing
Overall Responsibility
Reporting to the Team Leader, Benefit Processing, and the Claims Assessor will be responsible for assessment of death and disability claims
Key Responsibilities:
  • Effectively and efficiently assess to determine the company’s liability
  • Ensure customers are treated fairly by paying all admissible claims and benefits, thereby eliminating pricing distortions
  • Settlement of fully documented claims and benefits within the set timelines
  • Ensure that all customer complaints are resolved fairly and in time
  • Streamline claims documentation to ensure that all required information for processing is obtained up front
  • Put in place and adhere to a proper system of data capture and claims process tracking
  • Ensure confidentiality of client’s information
  • Implement measures to improve the TAT to exceed customer expectations in terms of delivering the benefit / claims proceeds e.g. adoption of EFT payment modes across the board.
Minimum Requirements
  • Requires a business related degree or degree in law
  • Professional qualification in insurance e.g. ACII, AIIK, FLMI
  • 3 years experience in life claims assessment
5. Systems Support Officer
Overall Responsibility
Reporting to the Life Operations Manager, the Systems Support Officer will be responsible for providing system support and project management within the life department
Key Responsibilities:
  • Optimize production through innovation and use of Information and Communications Technology
  • Maintain accurate and up-to-date Policy holders’ data base, (including support information), both administrative and financial with minimum of 95% reliability
  • Maintain efficient life premium payments\collection and timely systems update methods
  • Have in place efficient, timely and responsive processes for ensuring maintenance of accurate and reliable customer and operations data.
Minimum Requirements
  • Business related degree
  • Professional accounting qualification
  • Systems Audit qualification (CISA)
  • Project management skills and qualification
  • 2-5 years experience in systems audit and project management
Interested candidates should forward their detailed resume stating age, qualifications, experience, current salary, salary expectations, e-mail address, daytime telephone contact and names & addresses of three referees by 27th August, 2010 to:
The Group Human Resources Manager,
The Jubilee Insurance Company Limited,
P.O. Box 30376-00100 GPO, Nairobi
Applications can also be sent by email to HR@jubileekenya.com

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