Family Bank Limited Jobs in Kenya: Brand & Communications Manager, Customer Experience Manager and Credit Relationship Manager

Are you the right person to join the family?

Family Bank Limited, one of Kenya's top commercial banks, is looking for professionals with strong credentials and relevant experience to fill the following positions:

1. Job Title: 
Advertising, Brand & Communications Manager 
Ref: HR/JA/ABC/08-10

Reporting to the Chief Marketing Officer, the incumbent will be responsible for the day-to-day communications /activities for the bank. The role will entail building a robust corporate brand identity aligned to the brand strategy.

Key Performance Areas:
  • Planning and developing the Bank's advertising
  • Media planning and buying: Knowledge of media campaign planning; media buying, monitoring and dissemination techniques

  • Formulation and implementation of PR strategy
  • Planning and implementation of the bank's brand strategy
  • Selecting and managing external branding and communication agencies.
Qualifications & key competencies
  • Bachelors degree in Commerce, Marketing, Communication or Finance-related field
  • Postgraduate qualification in relevant discipline will be an added advantage
  • At least three years experience in advertising, marketing, media planning/buying
  • Ability to plan & prepare strategy and annual budget requirements for the brand
  • High degree of sensitivity, confidentiality and integrity
  • Excellent communication, presentation and reporting skills,
2. Job Title: Customer Experience Manager 
Ref: HR/EJA/CEM/08-10

Reporting to the Chief Marketing Officer, the incumbent will be responsible for developing a customer experience strategy and working with the branches to ensure implementation.

Key Performance Areas:
  • Planning and implementation of customer experience strategy
  • Oversee the function of the customer service contact center
  • Supervise the branch customer service function
  • Training new staff on customer service/experience
  • Carry out customer survey to improve the bank's customer service rating
  • Implement customer complaint handling strategy.
Qualifications & key competencies
  • Bachelors degree in Commerce, Marketing, Communication or Finance-related field
  • At least three years experience in customer service in the service industry preferably in banking
  • Understanding of internal and external corporate communication
  • High degree of sensitivity, confidentiality and integrity
  • Excellent communication, presentation and reporting skills
  • Proven integrity, transparency and accountability
  • Have strong sales and commercial orientation with marketing and/or research experience.
3. Job Title: Credit Relationship Manager 
Ref: HR/JA/CRM /08-10

Reporting to the Head of Credit, the incumbent is responsible for managing the Bank's credit relationship function; growing an account portfolio of high volume clients; and retaining relationships with targeted client groups in line with the Bank's strategy, policies and procedures.

Key Performance Areas:
  • Strategy and policy implementation
  • Client relationship management
  • Marketing of the Bank's products and services
  • Business development
  • Leadership & team management
  • Monitoring & general administration
  • Portfolio at Risk Management (PAR)
  • Project management
  • Record management and reporting
  • Liaison and advisory
  • Training & staff development
  • Performance monitoring & management
  • Compliance with policies and procedures (customer & staff)
  • Cost control management.
Qualifications & key competencies
  • Undergraduate degree in Business, Accounts, Finance or related field
  • Masters degree a plus
  • Professional credit qualifications a plus
  • Minimum four years practical experience with proven track record in credit relationship and lending
  • Understand the Banking Act and Central Bank of Kenya (CBK) clearing procedures and prudential guidelines
  • Knowledge of current credit regulations and trends (competitive awareness and benchmarking)
  • Outstanding customer relations and customer care skills with a high sense of diplomacy and confidentiality
  • Have good PR/interpersonal skills, have with outstanding reporting skills, problem analysis and listening ability
  • Management ability: Responsibility and ability to grow, support and develop talent within the credit unit
  • Computer skills: Adept in use of Ms Word, Excel, Access, PowerPoint, Internet and email.
The integrity of the candidate will be a key consideration.

ALL applicants MUST send their online application and CV quoting the position, to: Hr@familybank.co.ke or www.familybank.co.ke/careers by Thursday, September 11,2010.

Canvassing will automatically disqualify the candidate.

Only short-listed candidates will be contacted.

We are an equal opportunity employer

You can also visit www.kenyanvacancies.com for more jobs