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BPO Operations Manager Job Vacancy

Our Client, a leading Business Process Outsourcing company is looking for an Operations Manager.
The successful candidate will be responsible for:
1. Project Management
  • Creating and executing project work plans and revising as appropriate to meet changing needs and requirements.
  • Identifying resources needed and assigning individual responsibilities.
  • Managing day-to-day operational aspects of a project.
  • Reviewing deliverables prepared by team before passing to client.
  • Effectively applying client methodology and enforcing project standards.
  • Preparing for engagement reviews and quality assurance procedures.
  • Minimizing client exposure and risk on project.
  • Ensuring project documents are complete, current, and stored appropriately.
2. Project Accounting

  • Tracking and reporting team hours and expenses on a weekly basis.
  • Managing project budget.
  • Ensuring timely and accurate invoicing and monitoring receivables for project.
  • Following up with clients, when necessary, regarding unpaid invoices.
  • Analyzing project profitability, revenue, margins, bill rates and utilization.
Competencies
1. Financial Management
  • Understands basic revenue models, P/L, and cost-to-completion projections and makes decisions accordingly.
  • Accurately forecasts revenue, profitability, margins, bill rates and utilization.
  • Assures project legal documents are completed and signed.
2. Business Development
  • Identifies business development and “add-on” sales opportunities as they relate to a specific project.
  • Leads proposal efforts including completing project scoping and LOE assessments.
3. Technical Understanding
  • Possesses general understanding in the areas of application programming, database and system design.
  • Understands Internet, Intranet, Extranet and client/server architectures.
  • Maintains awareness of new and emerging technologies and the potential application on client engagements.
4. Education
  • Degree/ diploma in a business related field
  • Minimum 3 years experience in a similar role
Interested?
Send your resume only to jobs@flexi-personnel.com by Wednesday 18th August 2010.
Kindly indicate the position you are applying for and the minimum salary expectation on the subject line.

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