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BPO Operations Manager Job Re advertisement

Location:Nairobi

Do you have at least 3 years working experience in a strategic management position in a BPO/ Call Centre company?

Or are you familiar with BPO operations
 management and would like to position yourself in the next big industry in Kenya?

Our Client, a leading Business Process Outsourcing company is looking for an Operations Manager.
 
The successful candidate will be responsible for;
1. Project Management
  • Creating and executing project work plans and revising as appropriate to meet changing needs and requirements.
  • Identifying resources needed and assigning individual responsibilities.

  • Managing day-to-day operational aspects of a project.
  • Reviewing deliverables prepared by team before passing to client.
  • Effectively applying client methodology and enforcing project standards.
  • Preparing for engagement reviews and quality assurance procedures.
  • Ensuring project documents are complete, current, and stored appropriately.
2. Project Accounting
  • Tracking and reporting team hours and expenses on a weekly basis.
  • Managing project budget.
  • Ensuring timely and accurate invoicing and monitoring receivables for project.
  • Following up with clients, when necessary, regarding unpaid invoices.
  • Analyzing project profitability, revenue, margins, bill rates and utilization.
Candidate Profile
  • Degree/ diploma in a business related field
  • Minimum 3 years experience in a BPO/ Call center management role
Interested? 

Send your resume only to jobs@flexi-personnel.com by Wednesday 25th August 2010.

Kindly indicate the position you are applying for and the minimum salary expectation on the subject line.

You can also visit www.kenyanvacancies.com for more jobs

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