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Service Manager LG Electronics Job Vacancy in Kenya

Duties & Responsibilities:
  • Coordinate the service activity of LG appliances in-home and carry in.
  • Resolve customer relations issues
  • Distributor’s Service Quality management
  • Net Promoter Score survey : Find pain points & improvement
  • Call Centre Enhancement and Advertise.
  • Provide information to assist the customer in obtaining optimum performance of their LG products.
  • Prepare reports as required
  • Manage a team of supervisors & field engineers, overall administration; ensure customer satisfaction, compliance with policies & standards.
Qualifications:

  • Should have 3-5 years experience working for branded appliances company
  • Can supervise service activity and technicians across a region
  • Should have a degree in a technical field, preferably Electrical Engineering graduate
  • Customer Oriented with a passion for customers and for delivery of quality customer care
Skills and Competencies:
  • Computer use including Microsoft Office
  • Excellent communication skills both written and verbal; excellent organizational and multitasking skills; ability to work under time constraints and deadlines in challenging settings; ability to work in multicultural, multiethnic environments.
  • Demonstrated ability to identify, approach, and coordinate with stakeholders of diverse background and levels of expertise.
  • Ability to work independently, with flexibility, ability to work in a team and good interpersonal
  • Able to read wiring diagrams, Computer literate
Remuneration:

Attractive package will be offered to successful applicant commensurate with their demonstrated skills and abilities.

All applications should be posted via the following link:http://tbe.taleo.net/NA2/ats/careers/requisition.jsp?org=LGE&cws=5&rid=42

Only shortlisted applicants will be contacted

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