Tour Consultant: Swift Human Resource Consultants Job Adverts

Our client a tour and travel company based in Nairobi Kenya is looking to recruit a Tour Consultant.
Duties and Responsibilities
  • Responding to enquiries regarding hotels & safaris within 24hrs
  • Prepare itineraries to the various destinations of interest
  • Doing research and producing periodical newsletters with current offers to be sent out to clients
  • Doing tour bookings – both inbound
  • Doing regular check on website to ensure its up to date and running smoothly
  • Ensuring KWS park rules & hotel regulations are made clear to tourists
  • Ensuring payment for each tour booking is received in advance or proper authorization is received from a corporate prior to credit sale
  • Creating contact with hotels, car hire, sightseeing attraction and other service providers for best competitive contract rates
  • Ensuring the rates files are orderly & up to date
  • Ensure bookings that do not mature are cancelled in time to avoid cancellation penalties especially for hotels

  • Arranging to see vehicles (and if possible be accompanied by customer reps) before start of service to ensure quality and minimize customer complains
  • Briefing drivers before they depart for safari
  • Preparing welcome pack for tourists before departure for safari
  • Ensure clients’ special requests especially on accommodation & room specification, driver guide language, meals and others are pre-arranged. (E g. ensuring families are booked rooms closer together & pork is not served to Muslim guests etc.)
  • Being on standby ready to provide solutions in case of mishaps during safari
  • Coordinating with travel consultants to arrange flying & ground packages
  • Opening client tour files for upcoming tours especially groups
  • Making follow-ups for tour quotations
  • Ensuring that tours quotations are competitive inclusions, exclusions as well as terms & conditions of a quotation should be highlighted to reduce disputes with clients
  • Making sure vehicles (especially if hired from outside) have  the company stickers
Prerequisites
Experience and Education: -
  • Previous experience of like 5yrs and above in the same position is required.
  • Must be able to speak, read, write, and be very good in computers.
  • Have the relevant education to the position
If you meet the above, kindly send your application along with a current picture and an up-to-date CV with telephone contacts for three professional referees to info@swifthr.org including your telephone contact.
Only short-listed candidates will be contacted.
Deadline is 11th June 2010