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Safari Park Hotel Jobs: Front Office Supervisor

Safari Park Hotel, a leading five star hotel situated in Nairobi and serving the top notch of the Hospitality sector seeks to employ a suitable Kenyan Citizen with the right attributes to fill the above position.
Reporting to the Front Office Manager, the successful candidate will be responsible to;
  • Carry out day to day administration of the Front Office including the Front desk (reception, concierge, cashiers), reservations, switchboard and guest relations.
  • Assist in scheduling and delegating work to the Front Desk, Reservations, Switchboard, Porterage, and Transport sections.
  • Oversee daily operational issues.
  • Resolve or refer to other Management all guest concerns, complaints or suggestions in a continuous effort to provide superior guest service.
  • Assist in the training, development and direction of the Front Office staff.
  • Provide information and explain guest facilities, property amenities & marketing programs to our guests.
  • Ensure good customer care at the reception and prompt response to guest queries.
The position is challenging and calls for a dynamic, confident, aggressive and forward thinking person with the following attributes;

  • Aged 25 – 35 years.
  • Holder of a certificate or diploma in Hotel Management from Kenya Utalii College or any other internationally recognised hotel training institution.
  • Have not less than five (5) years experience, 3 of which must be in a similar position in a busy Front Office department in a large organization preferably a five star set up.
  • Ability to create good rapport with the guests and to be extremely courteous and friendly at all times.
  • Ability to work without supervision and achieve goals beyond the minimum set standards.
  • Excellent oral communication skills.
  • Must be Computer literate with working knowledge of the latest version of Fidelio hotel management system.
A Competitive salary depending on qualifications and experience will be offered to the successful candidate.
Applications accompanied by a detailed CV and copies of relevant certificates and testimonials from applicants who meet the above qualifications and are up to the challenge should be sent to the address below to reach them by July 2,

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