Job Title: Housekeeping Supervisor
Objective:
- Assisting Executive Housekeeper in managing entire Housekeeping and Laundry departments to ensure set standards are met and maintained
- Ensuring cleanliness in all rooms and public areas and due care is taken with furnishings
- Ensuring controls of guest supplies, cleaning materials, linen etc adhered to
- Assisting in controlling expenses to ensure Housekeeping department is kept within budget
- Responsible for assisting in training, development and promotion of all staff in department
- To maintain complete guest satisfaction
Key Responsibility’s:
General
- To adhere to all fire and safety regulations and ensure staff aware and trained on these aspects
- To maintain company standards for hygiene and physical appearance within the departments
- To represent the hotel in a positive manner, even if not at work
- Follow all regulations and procedures as laid down by the company
- Ensure comfort of guests and special requests dealt with promptly
Ordering & Controlling
- Supervising housekeeping operations in conjunction with Supervisors
- Supervising laundry operations ensuring quality control, correct usage of equipment
- Ensuring all equipment receives scheduled maintenance to the required standards
- Ensuring maintenance and deep cleaning programs’ for e.g. laundry equipment, cleaning of carpets & curtains, pest control are carried out as per schedule
- Assisting in enforcing security within the department
- To maintain effective control procedures set in conjunction with Executive Housekeeper i.e. linen, amenities etc.
Financial
- Controlling staffing levels in relation to payroll budget
- Assisting with ordering and controlling all operating equipment and supplies within budget
- Ensure issues to other departments authorized and recorded and charged to correct budget allocations
Daily operations
- Ensuring all rooms and public areas are serviced, checked daily and meet company standards
- Assist with monthly stock take of all operating equipment and supplies
- Assist in maintaining and recording inventory levels of all stock
- Enforce safety aspect within the department i.e. master keys
- Schedule duties of all Housekeeping staff
- Maintain a First Aid supply for Housekeeping Department
- To ensure lost and found procedure is adhered to
Staffing
- Assume full responsibility for the Housekeeping Department in the absence of Executive Housekeeper
- Assisting Executive Housekeeper in ensuring effective recruitment, induction and training program within the department
- Monitor all the Housekeeping teams’ performance and train and provide feedback on a constant, on-on-one basis.
- Controlling rosters, time-sheets and disciplinary information
- Assist in collating and update Training Manuals for all positions within the departments
- Ensure regular training, goals and incentive programs are carried out and all staff receive feedback on performance
- Ensure staff hygiene and professional appearance is maintained
Communication
- Liaise with maintenance to ensure all maintenance issues are reported and carried out in a timely manner.
- Liaise with Duty Manager to ensure quality and performance and special duties for night staff
- Ensure effective communication within the department and hotel
- Liaise with all departments regarding guest information, special requests, VIP’s
- To liaise with Front Office regarding daily operations i.e. room status, discrepancies
- Assist in updating guest history with housekeeping and other requests
Report to:
- Executive Housekeeper
- Operations Manager
- General Manager
Send your CV to milkah@myjobseye.com
Only shortlisted candidates will be contacted.