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Housekeeping Supervisor Job Vacancy

Job Title:  Housekeeping Supervisor
Objective:
  • Assisting Executive Housekeeper in managing entire Housekeeping and Laundry departments to ensure set standards are met and maintained
  • Ensuring cleanliness in all rooms and public areas and due care is taken with furnishings
  • Ensuring controls of guest supplies, cleaning materials, linen etc adhered to
  • Assisting in controlling expenses to ensure Housekeeping department is kept within budget
  • Responsible for assisting in training, development and promotion of all staff in department
  • To maintain complete guest satisfaction
Key Responsibility’s:
General

  • To adhere to all fire and safety regulations and ensure staff aware and trained on these aspects
  • To maintain company standards for hygiene and physical appearance within the departments
  • To represent the hotel in a positive manner, even if not at work
  • Follow all regulations and procedures as laid down by the company
  • Ensure comfort of guests and special requests dealt with promptly
Ordering & Controlling
  • Supervising housekeeping operations in conjunction with Supervisors
  • Supervising laundry operations ensuring quality control, correct usage of equipment
  • Ensuring all equipment receives scheduled maintenance to the required standards
  • Ensuring maintenance and deep cleaning programs’ for e.g. laundry equipment, cleaning of carpets & curtains, pest control are carried out as per schedule
  • Assisting in enforcing security within the department
  • To maintain effective control procedures set in conjunction with Executive Housekeeper i.e. linen, amenities etc.
Financial
  • Controlling staffing levels in relation to payroll budget
  • Assisting with ordering and controlling all operating equipment and supplies within budget
  • Ensure issues to other departments authorized and recorded and charged to correct budget allocations
Daily operations
  • Ensuring all rooms and public areas are serviced, checked daily and meet company standards
  • Assist with monthly stock take of all operating equipment and supplies
  • Assist in maintaining and recording inventory levels of all stock
  • Enforce safety aspect within the department i.e. master keys
  • Schedule duties of all Housekeeping staff
  • Maintain a First Aid supply for Housekeeping Department
  • To ensure lost and found procedure is adhered to
Staffing
  • Assume full responsibility for the Housekeeping Department in the absence of Executive Housekeeper
  • Assisting Executive Housekeeper in ensuring effective recruitment, induction and training program within the department
  • Monitor all the Housekeeping teams’ performance and train and provide feedback on a constant, on-on-one basis.
  • Controlling rosters, time-sheets and disciplinary information
  • Assist in collating and update Training Manuals for all positions within the departments
  • Ensure regular training, goals and incentive programs are carried out and all staff receive feedback on performance
  • Ensure staff hygiene and professional appearance is maintained
Communication
  • Liaise with maintenance to ensure all maintenance issues are reported and carried out in a timely manner.
  • Liaise with Duty Manager to ensure quality and performance and special duties for night staff
  • Ensure effective communication within the department and hotel
  • Liaise with all departments regarding guest information, special requests, VIP’s
  • To liaise with Front Office regarding daily operations i.e. room status, discrepancies
  • Assist in updating guest history with housekeeping and other requests
Report to:
  • Executive Housekeeper
  • Operations Manager
  • General Manager
Send your CV to milkah@myjobseye.com
Only shortlisted candidates will be contacted.

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