Our client in the IT sector is looking for a suitable candidate to fill the Assistant Systems Administrator position.
The Job:
Reporting to the Senior System Administrator, the successful candidate will provide assistance to the SSA on all call centre, on site and remote IT technical support and network administration to our customers and within the organization, with responsibility for the full life cycle of incidents and problems.
The position will require close working with all departments within the organization
Key Tasks:
Only shortlisted candidates who quote their current and expected salary will be contacted.
The Job:
Reporting to the Senior System Administrator, the successful candidate will provide assistance to the SSA on all call centre, on site and remote IT technical support and network administration to our customers and within the organization, with responsibility for the full life cycle of incidents and problems.
The position will require close working with all departments within the organization
Key Tasks:
- Resolving Incidents and Problems through Technical Escalation
- Using existing skills and knowledge as well as appropriate support resources to find resolution to customer incidents
- Implementing fixes and solutions where appropriate, either via discussing directly with customer, via calls/SMS, email, remote control or on site
- Escalating calls to GSM Networks, PDNOs etc
- Visiting customer sites to implement fixes
- Visiting customer sites to perform proactive support tasks and post installation hand over
- Administering customer networks as part of managed services provision
- Analyzing and reporting on call performance and server health checks
- Provide pro-active Problem Management through checking manufacturer web sites, product updates & testing and producing KB Articles and Bulleting
- Ensuring that all internal systems within the Organization/Departments as required are properly updated, supported, backed-up and managed.
- B. Sc in CS/IT or related field or equivalent experience
- The ability to demonstrate IT support and Customer facing skills
- Excellent analytical and troubleshooting skills for problem resolution
- Good literacy and report writing skills and be able to provide examples from previous IT Projects where appropriate
- Excellent interpersonal and verbal communication skills and the ability to generate strong and lasting relationships with our customers
- Administer Linux (Debian based) and *BSD servers
- Configure and maintain networking equipment: firewalls, routers, managed switches, VPNs
- Administer services including: Apache, LDAP, SAMBA, Postfix, MySQL, subversion etc
- Database administration, preferably MySQL or PostgreSQL
- Fluent in a scripting language (preferably Perl/Python)
- Extensive experience with TCP/IP networking and common network protocols
- Excellent time management and task prioritization skills. The ability to work under pressure is a necessity.
- A passion for technology
- Excellent understanding of Networks, Protocols and Internet Technologies
- CISCO qualification(s) would be desirable, however knowledge, interest and awareness of CISCO products is essential
- Awareness of SMPP would be a benefit
- Awareness of working with Service Level Agreements
- Driving license and valid passport required
Only shortlisted candidates who quote their current and expected salary will be contacted.
