Location: Nairobi
Our client, with a mission of promoting women’s access and knowledge of ICT skills is looking for a Business Process Outsourcing (BPO) Trainer to be contracted for duration of 6months with a possibility of extension, based on performance.
Job Summary: Provide BPO training with focus on empowering trainees to be able to provide call center and administrative back-office services within the sector.
Duties and Responsibilities
ONLY SERIOUS CANDIDATES NEED APPLY.
Our client, with a mission of promoting women’s access and knowledge of ICT skills is looking for a Business Process Outsourcing (BPO) Trainer to be contracted for duration of 6months with a possibility of extension, based on performance.
Job Summary: Provide BPO training with focus on empowering trainees to be able to provide call center and administrative back-office services within the sector.
Duties and Responsibilities
- Provide BPO training and/or exams requirements
- Arrange for the maintenance of all necessary equipment and materials relating to the effective delivery and measurement of BPO training.
- Participate in the recruitment, interviewing and selection of direct beneficiaries / trainees.
- Ensure all training activities and materials meet with relevant organizational and statutory policies, including health and safety.
- Monitor and report on activities and performance of the training as required
- Participate in the orientation of new beneficiaries and collection of exit data at the end of the program
- Diploma / Degree in relevant business field
- 2 yrs experience in a busy call center or customer service environment
- Training / coaching experience an added advantage
- Good communication skills
- Good interpersonal and organizational skills
- Innovative and reliable
- Excellent problem identification and problem-solving skills
ONLY SERIOUS CANDIDATES NEED APPLY.
