| JOB DESCRIPTION Job Title: Customer Projects Manager Reporting to: Head of Pre-Sales Support Specific Location: Telkom Plaza Job Type: Full Time
The customer projects manager will be reporting to the Head of Pre-Sales Support within the Business Market and Wholesale (BMW) department. This position requires a high degree of initiative and skills in telecommunication infrastructure and services, technical projects implementation and management, communication and negotiation skills. He/She will oversee the conceptualisation, planning, development and implementation of corporate client’s projects.
The position holder is a key member of the business solutions sales team. He/She will be assigned to customer projects, and will support the account managers to ensure the proper delivery of products and services provided by Telkom Kenya. The person will understand Telkom Kenya’s key customers\\\' build plans, manage material flow, and manage quality delivery of customer expectations from ICT projects.
The position requires working closely with the Field Engineers, Solution Consultants, Product Management, Sales Teams, Engineering Teams, Operations and Product Support teams as well as other internal and external work groups as necessary to ensure that the customers’ requirements are met in a timely manner. In addition, this position is responsible for the day-to-day operational aspects of the service delivery process, which includes customer interface, validating project information, tracking and coordination of project activities, reporting status both internally and externally and conforming to Project Management Methodology.
The Customer projects manager will also be responsible for gathering customer input, driving and monitoring project execution, and ensuring timely completion. Telkom Kenya’s products and services will continually require attention, modifications, and additions which must be effectively managed for customer deliverable.
Job Profile (Function Specific Activities)
1. Coordinating customer projects activity associated with product/solution development, deployment and managing system implementation, including contract execution, project plan development, monitoring project evolution, analyzing and reporting variances from plan, anticipating and escalating problems and taking corrective action.
2. Understanding customers ICT deployment plans and assessing their corporate vision; identify strategic plans for success of the customer and profitability of Telkom Kenya in supporting the customers achieve ICT development ambitions, including system-wide product upgrades.
3. Providing project management as a paid consultancy service for the TKL customer’s projects as a value added professional service.
4. Identifying and managing program risk, assessing situations, making recommendations, and implementing planned contingencies, when necessary
5. Participation in the delivery of some RFP/FRQ/EOI/IFBs.
6. Managing the relationships with the customers during the implementations phase, until hand-over phase.
7. Working closely with account Management teams on ensuring proper way of approaching customers’ opportunities and identifying possible business leads.
8. Implement and ensure adherence to methodology and processes as adopted by Telkom Kenya in the management and execution of projects.
9. Ensure that projects are executed in accordance with a common framework within the company.
10. Ensure quality of project management within the organization and continuous improvement on project processes.
11. Track individual project performance against the project baseline and validate progress.
12. Provide individual project tracking and consolidated progress validation and escalation of projects and establish management reporting requirements.
13. Identify project risks and/or issues and implement necessary action plans to manage them and avoid potential delays and scope creep.
14. Follow up the delivered products and solutions on an agreed regular basis with the customer to keep informed about the life cycle evolvement of the implemented customer solution.
15. Take a lead role in co-ordinating functional test plans and acceptance test plans before final cut-over of delivered customer ICT solutions.
Personal Profile
Qualifications/Background
Education:
Graduate from a recognised university with at least second class honours qualification in Telecommunications/Electrical/Electronic engineering or IT degree. A Master’s degree in Engineering related discipline or a Certificate in Project Management will be an added advantage.
Related Work Experience: 5 years of technical work experience as an ICT implementation engineer or in an ICT project management role.
Essential / Desirable Skills
1. Drives Innovative Business Improvements: Work closely with the head of pre-sales support to plan, monitor and evaluate the performance of the pre-sales section against set targets and objectives and implementing development action plans aimed at building the capacity of individual team members.
2. Balances Immediate and Long-Term Priorities: Participate in the delivery of new business opportunities for the organization and ability to achieve long-term goals.
3. Deliver Results: Possess deep knowledge about major customer\'s situation on the market and their technical development stage and deliver results that
meet or exceed customer expectations.
4. Import and Export Good Ideas: Must have a strong statistical and data management background; demonstrated experience using and analyzing ICT infrastructure systems, and experience working as a lead consultant or ICT manager in a busy environment.
5. Develop and Inspire Others: Builds and maintains relationships that
motivate, guide, and/or reinforce the performance of others toward goal
accomplishments. Develops self and others to improve performance in current
role and to prepare for future roles; seeks and provides feedback and coaching to enhance performance.
6. Lives the Values: Demonstrates the values of Telkom Kenya through
words, actions, and by example; fosters an environment that reflects the values
of the company.
Required Skills:
1. Business & Financial
Strategic thinking
Business/industry/product knowledge
Financial analysis capability
Ability to partner and use network
2. Customer & Market
ICT Market validation
Extensive telecoms products/services knowledge
Commitment to customer
Knowledge of ICT applications
3. Team
Ability to work as a part of a team
Leadership and team building
Influencing and delegating
Decision-making
Communicate in all directions
4. Professional Development Continual Improvement
Depth/Breadth of expertise
Self motivated
Advocate for change
The timeline for application is 20th April, 2010.
If you do not hear from Human Resources by 28th April, 2010, consider your application unsuccessful.
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