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Call Centre Operations Supervisor Job Vacancy in Kenya

We are a blue chip company, leader in the ICT sector. Due to expansion and growth, the following position has arisen in our organization.

This role will involve:
  • Effective management of the Call Centre and Reception area
  • Efficient management of all activities in a very busy Banking Hall
  • Resolution of customer queries
  • Improvement and enforcement of processes and procedures
  • Staff coaching
  • Monitoring overall Quantitative Analysis results to identify trends, training and process improvement opportunities
  • On-going training and development of staff and

    liaison with other departments /Group Companies for effective service delivery
This position requires a self-starter, who has a desire to make things happen. Applicant should have at least 5 years of working experience, at supervisory level. Experience at technology oriented service firms - Mobile telephony, BPO Call Centres, etc - will be an added advantage.

Excellent interpersonal skills, ability to motivate and produce results is essential. The applicant must have excellent oral and written communication skills. A University Business Degree is a pre-requisite.

Applicants should submit their CV’s (Clearly Marked “Operations Supervisor”) on the subject line to: operationsupervisor2 @

We require people of high integrity, and as such, any form of canvassing will lead to automatic disqualification.

Closing date for applications is 9th April, 2010

If you do not hear from us by 15th May 2010, consider your application unsuccessful.

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