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Senior Billing Engineer Job Vacancy at Safaricom Kenya

We are pleased to announce the following vacancy in the IT Business Services Department within the Information Technology Division.

In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:

Senior Billing Engineer 

Reporting to the Senior Manager, Billing, the holder of the position will be responsible for the Billing Services function within IT Business Services Department. The main duties in this role will include; Change management, System maintenance, System faulting, Process improvement, Bill production and


Key Responsibilities
  • Systems support by ensure rating and billing service availability;
  • Change Management - take part in billing software upgrade and configuration changes, including update of the configuration database;
  • Implementation of new billing services and system expansion from evaluation of new services to final acceptance;
  • Resolve faults on all equipments and services under billing responsibility; Escalate faults to supplier if needed and follow up until resolution;
  • System maintenance - perform maintenance routines to ensure all billing systems are up and running at all times;
  • Ensure all billing systems are secure;
  • Internal and external process improvement;
  • Knowledge transfer to first line maintenance.
Minimum requirements
  • Degree in Computer Science or Information Technology or Electrical and Electronic Engineering or Telecommunication Engineering.
  • At least 3-4 years working experience in IT/Billing function.
  • Certification and knowledge of Relational Database Management Systems (e.g. Oracle, MySQL, Informix);
  • Certification and knowledge of UNIX based systems (e.g. HP-UX, AIX, Solaris, and Linux);
  • Intermediate knowledge/experience in Shell scripting/programming;
  • At least 2 years working knowledge of Telecommunications Billing service management, preferably on Oracle BRM (Portal Infranet/Pipeline);
  • A working knowledge of service provisioning and fulfillment, mediation, interconnect billing service management preferable in a telecommunications environment is an added advantage.
If you feel that you are up to the challenge and posses the necessary qualification and experience please send your resume and application letter indicating your experience and why you are the most suitable candidate for the role clearly quoting the job title to the address below.

The deadline for application is 25th March 2010.

The Senior Manager – Talent Acquisition
Safaricom Limited, Nairobi
Via email to: hr @

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