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Safaricom Job Opportunities in Kenya

We are pleased to announce the following vacancies within the New Products Division, Marketing & Communications Department, and Credit and Customer Billing Department within the Finance Division.

In keeping with our current business needs, we are looking for persons who meet the criteria indicated below:




Head of Department - M-PESA Sales 
Ref:
 NP - HOD-MS - MARIO

Reporting to the Chief Officer — New Products Division, the job holder will be responsible for The growth of sales of the M-PESA Product. This will entail formulating & implementing the M-PESA sales strategy with an aim of growing usage, connection & revenues from the product.

The role is also responsible for the management of M-PESA’s vast agent network and related activities.
The job holder’s key responsibilities will be to:
 
Drive M-PESA Sales

  • Formulate & Implement M-PESA Sales Strategy
  • Manage the M-PESA Sales budgets
  • Drive the M-PESA Transactional Revenue
Manage Key Accounts
  • Recruit non-traditional retail outlets
  • Formulate & implement marketing plans per channel
  • Manage the overall operations of newly acquired channel accounts & ensure compliance to channel contractual agreement requirements
  • Develop & implement effective merchandising plans for the retail channels
  • Develop & implement effective promotional activities within the sales channel
  • Provide administrative supervision in recruiting of M-PESA agents including Safaricom dealers, non dealers, new M-PESA Agents & businesses
  • Identify gaps & corrective measures on agent coverage within the country to ensure a quality agent network
  • Monitor agent performance
  • Communicate to agent’s dealers on issues of non-compliance, irregularities & action plans on way forward
  • Deliver suitable branding for M-PESA outlets & recruitment activities
Provide Leadership & Management
  • Build talent, motivate and influence others to develop a high performing team
  • Mentor, coach and train individuals within the team
  • Actively monitor team KPI’s
  • Promote an open atmosphere and encourage team members to seek advice and
  • Develop & Manage the team’s budget
The ideal candidate should possess the following skills and competencies
  • Bachelors Degree in Sales or Marketing. A post graduate certification in Sales & Marketing will be an added advantage;
  • At least 10 years hands on experience in sales management with at least 5 years in a managerial role preferably in a fast moving consumer goods company;
  • Proven success in the management of Regional or National distributor network;
  • Good working knowledge of MS Office applications is a must;
  • A highly organized, conscientious and detail oriented individual;
  • Excellent communications, interpersonal, presentation, and negotiation skills;
  • An excellent planner and organizer. The individual must demonstrate good business and commercial awareness;
  • Ability to influence and advice stakeholders, peers and the Safaricom Executive Committee;
  • Good problem solving, analytical and decision making skills;
  • A highly credible, strategic focused individual;
  • Good leadership and management skills coupled with hands on experience in appraising and developing staff.
Senior Manager - Advertising
Ref:
 CEO-SMA-MAR10

Reporting to the Head of Department Marketing & Communications, the job holder will act as a custodian of the Safaricom brand, in liaison with the agency; develop the Strategy, positioning, look and feel for the Safaricom brand and relevant points of contact with the diverse customers.

He/she will manage all advertising and promotional material for Safaricom, including Consumer, Business, M-PESA and Corporate campaigns.
The job holder’s key responsibilities will be to:
  • Coordinate advertising and promotional briefs to deliver world class advertising;
  • Manage the creative agency development process and resourcing levels required for Safaricom to ensure delivery of above the line, below the line and digital advertising materials for execution;
  • Analyze competitor advertising activity, and provide strategic insight and foresight to deliver advertising that ensures delivery of Long Term Strategic development and Implementation of Safaricom’s Corporate and Brand image;
  • Creatively and innovatively review and implement Best Advertising practice and programs;
  • Monitor and reporting on the performance of the Agency and expenditure of the advertising budget to drive increasingly efficient return on investment (ROI);
  • Prepare reports on budgets and competitor activity;
  • Manage and monitor electronic, print and digital outdoor advertising for Safaricom, and prepare advertising studies for the internal Vodafone network review.
The job holder’s key responsibilities will be to:
  • Bachelors degree in marketing or business administration from a recognized university;
  • At least 10 years experience in an Advertising role at managerial level with a focus on brand management, advertising and promotions;
  • Strong creative and conceptual skills;
  • Good working knowledge of MS Office applications is a must;
  • An excellent planner and organizer. The individual must demonstrate good business and commercial awareness;
  • Ability to influence and advice stakeholders, peers and the Safaricom Executive Committee;
  • Good problem solving, analytical and decision making skills;
  • A highly credible, strategic focused individual;
  • Good leadership and management skills coupled with hands on experience in appraising and developing staff;
  • Attention to detail with excellent interpersonal and communications skills.

Senior Managers - Credit and Customer Billing Department 
Ref:
 FIN SM - C&CB - FEB2010

Reporting to the Head of Department Credit & Customer Billing within the Finance Division, the jobholders will be responsible for managing & overseeing the debt component by ensuring the Debt Collection strategy is effectively and continuously defined and implemented.

The job holders will be instrumental in ensuring effective, accurate and timely billing, consistent balances monitoring & debtors’ accounts management.
The job holder’s key responsibilities will be to:
  • Continuously evaluate the creation of debt at the acquiring stage. This will involve proactively steering the company in KYC functions as the basis for granting credit facilities to our customers;
  • Manage the bad-debt that arises within the business. This will involve early mitigation, classification and provisioning of bad-debt, while formulating and implementing aggressive approaches for the recovery and maintenance of debt to acceptable levels;
  • Consistently develop and execute strategic and actionable programs to ensure chum is reduced to forecasted percentages;
  • Continuously monitor collections for the business and ensure month-to-month targets are met and provide strategic direction to the team on ways of achieving the laid down targets;
  • Innovatively manage the debt issues that arise. This will entail re-structuring based on commercial & customer requirements with an aim of maintaining an adequate performing debt portfolio which will not affect overall cash flows for the business;
  • Project manage the delivery of new customer functionality and systems affecting post pay customer base including requirement specifications, testing, documentation of processes and procedures;
  • Provide product support to internal customers on customers accounts & issues and ensure new functionalities, processes and procedures are fully understood;
  • Effectively manage, develop and coach staff.
The ideal candidate should possess the following skills and competencies
  • A Bachelor of Commerce or a Business related degree from a recognized university; a postgraduate qualification will be an added advantage;
  • Professional accounting certification e.g. CPA (K), ACA or ACCA;
  • Professional qualifications in credit management preferably a Diploma in Credit Management;
  • At least 8 years work experience in Credit and/or Risk Management in a busy commercial environment of which 3 years should be in a management role;
  • Ability to demonstrate sound experience, technical competence, effective team leadership and liaison skills;
  • Must have good leadership, managerial and supervisory skills coupled with hands on experience in mentoring/coaching staff;
  • Excellent knowledge and hands on working experience in operating Microsoft Office suite;
  • Working knowledge of accounting software (e.g. Oracle Financials) is essential;
  • Experience in managing multiple projects simultaneously;
  • A highly innovative, creative, results oriented individual with excellent analytical skills;
  • Attention to detail with good organizational, planning, report writing and presentation skills;
  • Proactive, confident, energetic with the ability to work under pressure on tight schedules;
  • A proven team player with excellent communication and interpersonal skills.
If you are up to the challenge, posses the necessary qualifications and experience for either of the above positions, please send your resume and application letter indicating why you are the most suitable candidate for the role clearly quoting the job title and Ref No to the address below.

Deadline for application is Friday 9th April 2010.

The Senior Manager
Talent Acquisition,
Safaricom Limited
Via email to: hr @ safaricom.co.ke

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