Position title: Hotel and Restaurant Services Supervisor
Grade: GS-8
Reference:ADB/10/016
Closing date:15/03/2010
Objectives
Duties and responsibilities
Under the general supervision of the Division Manager, the incumbent will:
- Analyze the restaurant facilities usage, services consumption and equipment performance information and data and propose actions to improve services.
- Assess the local restaurant marker and the trends in similar environments and draft proposals for the bank’s restaurant facilities usage policy;
- Draft technical specifications and terms of reference for the acquisition of restaurant and kitchen equipment; and hotel and restaurant services and advise supervisor of the best sources of supply;
- Collaborate with the maintenance team in preparing the regular equipment maintenance program and monitoring of its implementation;
- Participate as a member of the technical evaluation committee;
- Participate in the yearly negotiation with hotels and catering service companies;
- Oversee the day-to-day activities and operations; coordinate with Protocol Division to ensure catering arrangements are as required and services offered are appropriate, develop weekly menu for distribution centres with Restaurant contractor and check daily presentations; ensure that catering services at meetings are provided in accordance with agreed contract and standards;
- Monitor the performance of all equipment in the kitchen and restaurant and report any malfunction to the maintenance team;
- Advise the staff in the planning of special events; make recommendations with regard to hotel, restaurant and menu selections, food and beverage quantity, appropriate staffing and room set up, etc.; supervise events directly to ensure that they are executed as requested and that client needs are met;
- Supervise contract personnel to ensure that established standards of service production and sanitation are maintained, making recommendations as to adjustment and/or modification of same;
- Supervise contracts related to catering and Hygiene Control services; regularly evaluate through unannounced site inspections and provide periodic report on the performance,
- Carry out regular market survey on food prices and propose price update for staff in conformity with market prices;
- Ensure that the caterer provides services in line with agreed contract terms;
- Receive all requests concerning Bank restaurant services from respective organizational units of the Bank, program their events and supervise the provision of the required services;
- Verify and control all estimates for the Bank’s meal subsidies and all invoices from caterers and other service contractors;
- Maintain administrative programs and systems of the Restaurant Team; including accounts payable and receivable the liquor/wine inventory; prepare reports of activity levels and sales volumes for various food service activities; prepare and issue invoices for services rendered;
- Carry out administrative assignments such as: set work program priorities and financial goals; maintain a restaurant billing computer system; monitor all contract related to the Bank restaurant activities and write minutes of meetings;
- Attend meetings and committees related to restaurant services and equipment supplier selection, evaluation and execution;
- Prepare regular reports on the Bank restaurant activities;
- Work within a team concept to develop and implement ways to improve the efficiency, effectiveness and quality of the products and/or services rendered.
- Supervise the contract and manage the service for provision of water fountains for the Bank’s offices;
This Position does not Afford International Conditions and Privileges
Selection Criteria
Including desirable skills, knowledge and experience
- At least a Bachelor’s degree in any discipline
- At least 6 years of relevant experience in hotel and/or restaurant management;
- Competence in the use of standard software applications (Word, Excel, Access and PowerPoint);
- Ability to communicate and write effectively in English or French, with good working knowledge of the other language. Excellent;
- Excellent customer service records
Only applicants who fully meet the Bank's requirements and are being considered for interview will be contacted.
Applicants will only be considered if they submit (preferably electronically, to: recruit @ afdb.org) a fully completed Personal History Form (PHF), available from the Bank’s web site, and attach a comprehensive Curriculum Vitae (CV) indicating date of birth and nationality.
The President, ADB, reserves the right to appoint a candidate at a lower level. The African Development Bank is an equal opportunities employer and female candidates are strongly encouraged to apply.
