CA Global Africa Recruitment is currently looking for a Head of Distribution for an international Retail Bank in Africa.
The role is responsible for alignment and delivery of distribution strategic agenda, performance and standards set by CB Head & Group Head based on segment strategy & participation model. Distribution includes branches, non-hubbed contact center, ATMs, internet and mobile banking.
The Candidate’s responsibilities will include (but are not limited to);
- Lead the overall development, implementation and delivery of business strategy via channel optimisation to meet the financial plans within regulatory framework and the group’s policies and risk guidelines
- Optimise resource allocation and identify opportunities for growth to deliver ambitious performance goals of the Bank through maximizing distribution capability and delivery of customer centric customer experience by branch, contact centre staff and the e-channels team.
- Accountable for the country branch banking P & L & standard KPIs.
- Align and deliver strategic agenda, performance and standards set by Group Head & CB Head. This entails daily management of all channels encompassing the following key areas: strategy, franchise development, processes and governance, performance management, people management, sales management, customer service.
- As part of top management team, contribute to establishing the strategy and priorities for the consumer banking business in country
- Manage the overall profitability across different channels in the country. Align key performance drivers with group & country CB priorities.
- Optimize the overall channels P&L and balance sheet performance as well as other financial KPIs
- Manage sales & service channel configuration & accountable for branch foot print strategy (expansion, relocation, closure etc).
- Drive new sales revenue and total revenue through acquisition, deepening & retention of customers across all segments
- Ensure effective execution of rigorous sales, service & operations management disciplines across the branch network
- Oversee alliances with external associations and partners
- Develop a people culture which encourages and champions change among employees in the daily workplace. This will facilitate product innovation and process improvement with the objective of delivering superior Customer & Frontline experience
- Drive delivery of the Bank’s brand promise to our customer, tailored across segments (including ensuring overall branch presentation and ambience as per brand standards)
- Continually partner with segment and product partners, provide customer feedback and suggestions for continuous improvement as well as competitive advantage. Identify opportunities for process improvements based on VoC and VoF and drive for gap resolutions.
- Collaborate with Segment to facilitate up- streaming of customer
- Ensure sustained efforts of RMs & PFCs in deepening customer relationships and portfolio management
- Leads the interface with support functions to ensure the best possible customer satisfaction and end to end delivery.
- Ensures that organisation structure and people programmes are appropriate for the delivery of plans and targets ie. Clear lines of command and control, delegation of authority etc.
- Develop and build a strong local talent pipeline for future business growth and continuity
- Achieve strategic people requirements and build bench strength in the team
- Coach direct reports and key talents to deliver on individual performance
- Manage employee engagement, motivation and attrition issues
The Candidate must have;
- Substantial experience in the financial services industry, including demonstrated success in a similar role.
- In depth knowledge of products, sales, services, delivery channels and customer segments.
- Proven experience in sales, service management and operational risk management.
- Proven capability of managing large teams of people.
- Excellent business acumen in business risk assessment.
- Strong leadership qualities, excellent interpersonal skills and ability to manage in a geographically and culturally dispersed environment.
Please send your CV to Camilla at CA Global (camilla @ caglobal.co.za) or visit our webpage (www.caglobalint.com) for further information.
Closing date: 15th March 2010
Should you not be contacted within two (2) weeks, please consider your application unsuccessful.
