Deputy Service Manager - LG Electronics Nairobi Jobs in Kenya

LG Electronics Nairobi - LGEEF, the regional office for LG Electronics Inc. with its HQ in Seoul, South Korea is looking for the following individuals to enhance its operations in 11 African countries under its jurisdiction.

Position:
 Deputy Service Manager 
(2 positions – 1 Sudan & 1 Kenya)

Qualifications:
  • Should have 3-5 years experience working for branded appliances company
  • Can supervise service activity and technicians across a region comprised of 11 countries
  • Should have a degree in a technical field, preferably


    Electrical Engineering graduate
  • Customer Oriented with a passion for customers and for delivery of quality customer care
Skills and Competencies:
  • Computer use including Microsoft Office
  • Excellent communication skills both written and verbal; excellent organizational and multitasking skills; ability to work under time constraints and deadlines in challenging settings; ability to work in multicultural, multiethnic environments.
  • Demonstrated ability to identify, approach, and coordinate with stakeholders of diverse background and levels of expertise.
  • Ability to work independently, with flexibility, ability to work in a team and good interpersonal
  • Able to read wiring diagrams, Computer literate
Responsibilities:
  • Knowledge of Consumer Service operations, managing a team of supervisors & field engineers, overall administration, ensure customer satisfaction, compliance with policies & standards.
  • Coordinate the service activity of LG appliances in-home and carry in.
  • Resolve customer relations issues
  • Provide information to assist the customer in obtaining optimum performance of their LG products.
  • Prepare reports as required
  • Follow up on completed claims (via paper and electronically), manage parts forecasting, and other duties as assigned by the Service Manager
Remuneration:

Attractive package will be offered to successful applicant commensurate with their demonstrated skills and abilities.

Applications should reach LG Electronics by 15th March 2009. Only shortlisted applicants will be contacted. All applications should be sent to the following email address felix.odhiambo @ lge.com , hand delivered or posted to the following address:

LG Electronics Nairobi LGEEF
5th Floor, Laiboni Centre, Lenana Road
P. O. Box 505 - 00606,
Nairobi, Kenya