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Learning & Development Officer: Safaricom Jobs in Kenya

We are pleased to announce the following vacancy within the Human Resources Division.

In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:

Learning & Development Officer

HR – L&DO – FEB 2010

Reporting to the Principal Learning & Development Officer , the successful candidate will be involved in researching, content development, designing, developing, facilitating & evaluating training and development programs / initiatives.

Key Responsibilities:

  • Develop e-content for Product and Services training to be hosted in Human Resources Learning Management System;
  • Deliver learning and development using blended learning systems and methodologies
  • Facilitate business related training and other need based interventions for Customer Management, Retail Sales and other employees within the Company;
  • Validate learning and development needs based on individual staff Performance and Development Review (PDR), changes in the Business, Technology and Succession Planning;
  • Customize Management Development Program (MDP) Courses and other need based general training interventions for Staff;
  • Carry out end of training / induction evaluation to asses whether objectives set before were addressed and how the training was delivered;
  • Carrying out post training evaluation to evaluate the impact on the actual work performance of the participants trained;
  • Monitoring and tracking spend on programs assigned;
  • Monitoring, analyzing and reporting on Learning & Development initiatives on a Weekly/Monthly/Quarterly/Annual basis and within SLA;

The ideal candidate should possess the following skills and competencies:

  • Degree in Human Resources Management / Management / Administration or similar qualification from a recognized university;
  • A Technical Degree with Post-Graduate qualifications in Human Resources Management
  • 4 years post-graduation experience with 2 years demonstrated experience in training facilitation;
  • Working experience in general and e-content development in a dynamic environment
  • Certified designing and facilitating training with advanced presentation skills;
  • Ability to execute facilitation process from analyzing individual or group training needs, defining development plans and training material;
  • Ability to manipulate data to generate training reports weekly, monthly, quarterly & annually;
  • Good communication, interpersonal and time management skills;
  • Proactive, confident, energetic and ability to work under pressure;
  • A team player with a pleasant outgoing personality with empathy and resilience.

If you meet the requirements and are self driven, proactive, highly innovative and up to the challenge, please send your resume and application letter quoting the job reference number to the address below.

All applications must be delivered on or before Wednesday, 3rd March 2010.

The Senior Manager – Talent Acquisition,

Safaricom Limited.

Via email to: hr @

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